K9 Dispatch (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).
We will not share your personal information with any third party unless required by law or necessary to complete a transaction requested by you (for example, providing your delivery details to a courier).
By accessing or using www.k9dispatch.co.za (“the Website”), you agree to the terms of this Privacy Policy.
1. How We Use Your Information
When you place an order or submit an online form, we may collect the following personal information:
- Your name and surname
- Physical and/or delivery address
- Email address
- Telephone or mobile number
- Any information required to complete your order or enquiry
We collect this information so that we can:
- Process and fulfil your order
- Deliver your purchased items
- Communicate with you regarding orders, enquiries or customer support
- Personalise and maintain your account
- Improve the Website and analyse usage statistics
- Comply with South African legal obligations
Your information will only be used by K9 Dispatch and authorised service providers such as payment processors and delivery partners. We do not sell or rent personal information to any third party.
2. Marketing Communication
We may contact you about promotions, new product releases or website updates.
You may opt out of these communications at any time by:
- Updating your profile on your account, or
- Sending an email to orders@k9dispatch.co.za
Once you opt out, we will remove you from our marketing list as soon as reasonably possible.
3. Removing Your Information
You may request that your personal information be removed from our active systems at any time.
Please email us with the subject line “REMOVE FROM DATABASE”.
We will process your request within a reasonable timeframe, subject to legal retention requirements.
4. Information Collected Automatically
Our server automatically collects certain technical information when you visit the Website, including:
- IP address
- Browser type
- Click-stream data (pages visited)
- Date and time stamps
This information is used for:
- Website administration and security
- Improving your browsing experience
- System monitoring and troubleshooting
- Research and Website development
This information does not identify you personally unless you have an account or log in.
5. Use of Cookies
The Website may use cookies (small text files stored on your device) to:
- Recognise returning visitors
- Keep items in your shopping cart
- Improve functionality and user experience
You may disable cookies in your browser settings, though this may affect Website functionality.
6. Security of Your Information
We take reasonable, appropriate technical and organisational measures to secure your information, including:
- Password-protected account access
- Secure payment processing via PayFast
- Encryption of sensitive information where applicable
To help protect your information:
- Keep your password confidential
- Ensure you log out after using your account, especially on shared devices
Once logged in with your email address and password, the session is considered secure.
You may update your personal information at any time through your account dashboard.
7. Dispute Resolution
We do not participate in third-party privacy seal programmes.
If you believe we have not honoured this Privacy Policy, please email a detailed description to:
We will investigate and attempt to resolve the issue directly.
Any disputes related to privacy are governed by this Privacy Policy and our Terms & Conditions, including limitations on liability and application of South African law.
8. Validity of Policy
This Privacy Policy may be updated at any time.
Users are encouraged to check the policy regularly.
A change will never reduce the protection of your personal information.
9. Amendments
Any updates to this Privacy Policy will be published on this page.
Continued use of the Website after changes are posted will be considered acceptance of the updated policy.
K9 Dispatch will never amend this policy in a way that makes your personal information less protected than it is under current South African law.
