Delivery Timeframes

South Africa: 2–3 business days to main centres.
Cape Town: Flat rate of R99.00.
Other Main Centres: Flat rate of R149.00.
Express Delivery: Available on request (email orders@k9dispatch.co.za).

Cancellations

You may cancel your order if it hasn’t been shipped yet. Once an order has been dispatched, cancellations aren’t possible, but you’re welcome to return the item for a refund or exchange.

Return Process

• Email us at orders@k9dispatch.co.za to request a Returns Authorisation Number (RAN).
• Clearly mark the RAN on your return parcel and include a copy of the original invoice.
• Items must be returned within 14 days of purchase, unused, in original packaging, and with all included components.
• Returns must be sent via a prepaid, insured, and traceable service.
• If return conditions aren’t met, a 15% handling fee may apply, or the return may be declined.

Returns & Refunds

If you’re not completely satisfied with your purchase, you can return your items for a refund or exchange.

Refunds: We’ll credit the full amount (excluding shipping) for items returned within 14 days, provided they’re unused and in their original condition.

Missing or Damaged Items: Please report any issues within 2 business days of receiving your parcel.

Exchanges: We’re happy to assist with exchanges for items returned within 14 days, as long as they’re in new condition with original packaging.

Customer Satisfaction

Your satisfaction is important to us. If you’re located outside a main centre, feel free to contact us to discuss suitable delivery options.